FAQs

1. How long does shipping take?

Shipping times can vary depending on your location and the product you ordered. Generally, you can expect your order to arrive within 2-4 weeks. Please note that due to the current global situation, there may be some delays beyond our control. Rest assured, we are doing everything we can to get your order to you as quickly as possible.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please note that the item must be unused and in its original packaging. For more details, please refer to our refund policy.

4. How do I initiate a return?

To initiate a return, please contact our customer support team at finegirls.com. They will guide you through the return process and provide you with further instructions.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional customs fees or duties imposed by your country. It is the customer's responsibility to check and comply with their country's import regulations.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.

8. Are your products safe to use?

Yes, our products are designed with safety in mind. We prioritize the quality and safety of our products to ensure they meet industry standards. However, it is important to follow the instructions and guidelines provided with each product to ensure safe and proper use.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our customer support team for more information and pricing.

10. How can I contact your customer support?

You can contact our customer support team by emailing us at finegirls.com. We strive to respond to all inquiries within 24 hours and provide the assistance you need.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at finegirls.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at finegirls.com.